Comments on: Trust Me On This http://www.b2bcoffeeshops.com/2009/09/20/trust-me-on-this/ Marketing and Communications B2B Style Sat, 19 Jun 2010 02:42:19 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Meredith http://www.b2bcoffeeshops.com/2009/09/20/trust-me-on-this/comment-page-1/#comment-223 Meredith Tue, 22 Sep 2009 05:32:06 +0000 http://www.b2bcoffeeshops.com/?p=397#comment-223 Jonathan, <br><br>When firms determine the benefit of trust, it is equally important for them to remember the costs of dishonesty. George A. Akerlof (famous for the coining the lemons market) discusses in detail the costs of dishonesty in terms of potential consumer exit from the market and as measured by the quality amount the seller cheated out of the consumer. I highly recommend Akerlof's "The Market for Lemons: Quality Uncertainty and the Market Mechanism." <br><br><a href="http://www.jstor.org/pss/1879431" rel="nofollow">http://www.jstor.org/pss/1879431</a> Jonathan,

When firms determine the benefit of trust, it is equally important for them to remember the costs of dishonesty. George A. Akerlof (famous for the coining the lemons market) discusses in detail the costs of dishonesty in terms of potential consumer exit from the market and as measured by the quality amount the seller cheated out of the consumer. I highly recommend Akerlof's “The Market for Lemons: Quality Uncertainty and the Market Mechanism.”

http://www.jstor.org/pss/1879431

]]> By: Meredith http://www.b2bcoffeeshops.com/2009/09/20/trust-me-on-this/comment-page-1/#comment-217 Meredith Tue, 22 Sep 2009 01:32:06 +0000 http://www.b2bcoffeeshops.com/?p=397#comment-217 Jonathan, <br><br>When firms determine the benefit of trust, it is equally important for them to remember the costs of dishonesty. George A. Akerlof (famous for the coining the lemons market) discusses in detail the costs of dishonesty in terms of potential consumer exit from the market and as measured by the quality amount the seller cheated out of the consumer. I highly recommend Akerlof's "The Market for Lemons: Quality Uncertainty and the Market Mechanism." <br><br><a href="http://www.jstor.org/pss/1879431" rel="nofollow">http://www.jstor.org/pss/1879431</a> Jonathan,

When firms determine the benefit of trust, it is equally important for them to remember the costs of dishonesty. George A. Akerlof (famous for the coining the lemons market) discusses in detail the costs of dishonesty in terms of potential consumer exit from the market and as measured by the quality amount the seller cheated out of the consumer. I highly recommend Akerlof's “The Market for Lemons: Quality Uncertainty and the Market Mechanism.”

http://www.jstor.org/pss/1879431

]]> By: jonathanblank http://www.b2bcoffeeshops.com/2009/09/20/trust-me-on-this/comment-page-1/#comment-215 jonathanblank Mon, 21 Sep 2009 03:52:42 +0000 http://www.b2bcoffeeshops.com/?p=397#comment-215 Well, I Iearned from you early on that comments should get a reply. Hope this helps with our mutual trust. I am looking forward to your next post on trust. For now, I am going to trust my instinct to watch the end of the Emmy's. Well, I Iearned from you early on that comments should get a reply. Hope this helps with our mutual trust. I am looking forward to your next post on trust. For now, I am going to trust my instinct to watch the end of the Emmy's.

]]> By: ConversationAgent http://www.b2bcoffeeshops.com/2009/09/20/trust-me-on-this/comment-page-1/#comment-214 ConversationAgent Mon, 21 Sep 2009 03:31:35 +0000 http://www.b2bcoffeeshops.com/?p=397#comment-214 For firms who get it, I'd also look into BeeLine Labs [http://www.beelinelabs.com/ ]. Of all the thing I list in my posts, probably one of the more important ones is "do something with what you learn" from customers. It's not easy when the organization is not aligned that way, but it gets easier and easier when you start doing it. For firms who get it, I'd also look into BeeLine Labs [http://www.beelinelabs.com/ ]. Of all the thing I list in my posts, probably one of the more important ones is “do something with what you learn” from customers. It's not easy when the organization is not aligned that way, but it gets easier and easier when you start doing it.

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